VISIBILITY & AUDITING

LAN Global is committed to creating and nurturing strategic partnerships with customers through the creation of, and access to, customized business intelligence and reporting systems. We have implemented Six Sigma methodology to calculate quality of service (QoS) and have multiple processes that allow the collection and documentation of quality control metrics to calculate QoS.

All processes are measured for flow, throughput, responsiveness and accuracy. The data is monitored hourly/daily to ensure output is at a maximum whilst maintaining a zero percentage of errors. All inbound focus materiais have a documented multi-step quality control process prior to entry into inventory as finished goods. In addition, we conduct customer service surveys on a quarterly basis.